Question and Answer Page..

Here you will find answers to the most common questions we are asked..

Where is the power connector socket on my EM-170 LCD screen?

The socket for the connector from the power adaptor has been integrated into the high density 15 pin connector on the end of the signal cable that connects to the PC. If you look on the top of the signal cable connect (normally coloured blue) you will see the socket where the adaptor power connector can be plugged into. 

Where can I get Windows XP drivers for my Proview monitor?

Proview have not released drivers for their monitors working under Windows XP. Proview monitors are designed to utilise the Windows "Plug and Play drivers"

How do I clean my LCD monitor?

For general dusting.. Use a lint free cloth (Make sure it is clean and grit free)

For more stubborn finger marks, use a lint free cloth very slightly wet (No excess water)

Ensure that the area is dried off immediately using a dry lint free cloth

DO NOT APPLY TOO MUCH PRESSURE TO THE SCREEN - IT IS VERY FRAGILE AND EASILY DAMAGED....

Why does' the message "VGA mode not supported" appear?

The VGA mode not support message appears because your computer is running at a refresh rate that is much too high for this monitor.

To cure you will need to select a safe mode when starting your PC, to do this follow these instructions below..

You need to start the computer in safe mode by repeatedly pressing the F8 (On some computers this may be F5) key immediately upon turning on the PC.

If you are using Windows 98 / Windows ME select "safe mode" from the start-up list and Windows will start  (it may look abnormal – Do not worry….)

When the PC has finished loading and has stablised  - Right click on the desktop and Select properties. Then click on the Settings tab. Click on apply and the machine will prompt to restart.

When the PC has restarted and again settled - Right click on the desktop and Select properties. Once again click on the settings tab. Click on Advanced button and then on the Adapter tab.
Change the refresh rate to 70 or 75Hz and then apply . Go back to the Display properties page and adjust the colours to the highest value allowed and the resolution / screen area to 800 x 600 or 1024 x 768 and apply.

You can only select resolution 1280 x1024 on 17/18/19” monitors.

On Windows XP / 2000

You need to start the computer in VGA ENABLED MODE by repeatedly pressing the F8 (On some computers this may be F5) key immediately upon turning on the PC. Select from the list ENABLE VGA MODE and Windows will then continue to start. (it may look abnormal – Do not worry….)

When the PC has finished loading - Right click on the desktop and Select properties and then the Settings tab.
Click on advanced and then on the monitor tab.
Change the refresh rate to 70 or 75Hz and apply - Then go back to the Display properties page and adjust the colours to the highest value allowed and the resolution / screen area to 800 x 600 or 1024 x 768 and apply.

You can only select resolution 1280 x1024 on 17/18/19” monitors.

Why are certain area's of my LCD display out of focus?

If you find that certain area's of an LCD monitor are out of focus, the most common reason is that the PHASE needs adjustment on the monitors OSD screen. Bring up the OSD by pressing the menu key - Use the arrow keys to get to the PHASE control (pair of binoculars) - Press the select key. The best way to describe adjust of PHASE is to move up and down the scale whilst watching the display, you will see the picture improves or worsens whilst moving up and down the scale. Eventually you will get to optimal display quality.

Note: You may have to adjust the PHASE control after changing resolution or refresh rates - If you cannot obtain an optimal picture quality change the refresh rate (explained below in the "How do I change refresh rate" section and repeat the instructions above)

How do I adjust my refresh rate?

Right click on desktop

Click on properties

Select setting tab settings tab - Set the resolution or screen area to 800 x 600 or 1024 x 768 (1280 x 1024 on 17")

Click on advance button then monitor tab

Adjust refresh rate to 70 or 75Hz (60Hz when using 1280 x 1024)

Right click on desktop

Click on properties

Select setting tab settings tab - Set the resolution or screen area to 800 x 600 or 1024 x 768 (1280 x 1024 on 17")

Click on advance button then adapter tab

Adjust refresh rate to 70 or 75Hz (60Hz when using 1280 x 1024)

I am using Win98/ Me. I have installed my monitor, but I only get 640 x 480 and 16 colours?

This is normally caused by corrupt display adaptor drivers. We suggest you contact the retailer of your PC.

If you wish to try fixing the problem, here are the instructions. (Please note.. We take no responsibility if things do not work out)

It is essential that you follow these instruction carefully to correct this problem.

Firstly you must note down exactly what Windows reports for the type of graphics adaptor that is installed in your PC. To do this..

Right click on desktop / Click on properties / Select setting tab settings tab..

Underneath the picture of the monitor you will see what windows is reporting as the adaptor (example: Plug and Play monitor on NVIDIA Gefore 4 Ti 4200) it is very important that you make a note of what windows reports - If things go wrong you will need this information later.

Goto Control panel - Systems icon - Device manager tab .

Double click on display adaptor (you should see the adaptor listed that you noted down earlier) Single click on this adaptor and then click remove. Windows will prompt you to confirm removal and then request to restart. Upon re-starting Windows will firstly install the adaptor drivers (via the install wizard menu's) and then request another re-start. After which windows will then install the plug and play monitor driver. You should now get higher resolution and colour rates.

Proview Offer Advice Purely On Our Experiences... We accept no responsibility for our advice causing any malfunction of your PC and/or other equipment in any such way.